Dear Customer,

We truly appreciate your trust in us and hope you enjoy an exceptional shopping experience.

As part of our commitment to providing a distinctive purchasing experience, we include samples of our fragrances for testing purposes. This allows customers to benefit from the Golden Guarantee, which applies only to fragrances available on the official ATMOSPHÉRE website.

Golden Guarantee Terms and Conditions

1. The Golden Guarantee applies exclusively to perfumes. It does not cover Hair Mist, OUD, All Over Spray, fragrance collections, or “Buy One, Get One Free” offers.
2. Each order includes a tester sample for every eligible perfume. Customers may use the tester to experience the fragrance before opening the original product. If the fragrance is not suitable, the customer may submit a request for a refund or exchange.
3. The customer must submit a Golden Guarantee claim within a maximum of 48 hours from the date of receiving the order. Claims submitted after this period will not be accepted.
4. The perfume must remain in its original condition, with the outer packaging and seal completely intact. If the outer packaging is removed or the perfume is opened, the product will not be eligible for exchange or return. In such cases, the customer will bear the cost of returning and reshipping the product.
5. If the customer wishes to exchange the perfume for another fragrance, the original perfume must remain unopened and in its original outer packaging. The customer will bear only the return shipping cost, while the replacement fragrance will be shipped free of charge.
6. The Golden Guarantee applies only to the value of the product itself and does not cover shipping company fees, including delivery and return charges. These costs will be deducted directly from the order value, and the remaining amount will be refunded to the customer’s account.
7. The Golden Guarantee does not apply to purchases made through points of sale, retail stores, or exhibitions.
8. The Golden Guarantee is valid only within the Kingdom of Saudi Arabia.
9. The customer shall not be entitled to submit any financial claim or request compensation after three months have passed.

Procedure After the Product Reaches Our Approved Warehouse

Once the product arrives at one of our approved warehouses, the following procedure will apply:

• The product will be inspected to ensure that it complies with the Golden Guarantee Policy and is free from damage.
• Shipping and return fees will be deducted from the product value. Our team will then contact the customer to arrange the refund of the remaining amount.
• The refund will be processed within a maximum of 30 official business days from the date the shipping label is issued and the product is collected from the customer.
• For payments made through Tabby or Tamara, the amount due from the customer will be deducted, and the remaining installments will be cancelled.

You can easily submit your request by completing the designated form.